How long till I get my order?
This is one of the most common questions I get. Once the order is placed when can I expect it? One of the advantages you have with ordering custom fortune cookies from www.tankinz.com is that we do everything in house. From the typesetting and printing of the messages all the way to individually wrapping the cookies.
From the time you recieve your confirmation email we can usually have most orders ready to ship in 2 business days. So if you were to place your order on Tuesday, your cookies would be ready to ship by Thursday. Now there are a few things that could hold this up. If you are using a logo on your messages it may take some extra time to get that setup, or if you are ordering dipped cookies there may be an extra day needed, but for the most part we can have your cookies ready to ship within 2 business days of receiving the order.
Once your cookies have shipped the transit time really depends on where they are being shipped to. As long as your cookies are being shipped to the US they will most likely arrive via FedEx. We are located in Salt Lake City, Utah. For the most part ground shipping takes anywhere from 2-5 business days. FedEx shipping days are considered Monday-Friday, so you cannot count the weekends (friday and saturday) as transit days. Below is a small chart of the average shipping days needed. Check your region to get a better idea
WEST COAST (California, Idaho, Nevada, etc..) - 2 Business Days via ground
MIDWEST (Texas, Nebraska, Kansas) - 3 Business Days via ground
SOUTH (Tennesee, Georgia, Oklahoma) - 4 Business Days via ground
EAST COAST (New York, PA, MA) - 5 Business Days via ground
Everything going to FL usually takes 5-6 Business Days via ground
On the order form it will ask you when you want to receive your cookies. Make sure you fill in the date there, if at the time of shipping we don’t think the shipping service you chose will make it in time, we will contact you to give you some other options. ALWAYS ALWAYS ALWAYS GIVE YOURSELF AT 2 DAYS BEFORE YOU USE THE COOKIES AS YOUR ARRIVAL DATE! Don’t have the cookies set to arrive the same day you plan on using them. We also usually try to ship the cookies a day or early if we can, FedEx is very good at delivering what they promise, however; problems can occur. So give yourself a fews just in case.
If you are unsure about what shipping method to use please call us (801) 485-0951 or email us customerservice@tankinz and we will make sure the cookies get to you in time. When you check out in your shopping cart it is going to ask you which shipping method you want to use, it will also give you the price of each method. Other than ground you can ship via 2 Day Air or Overnight.
Hope this helps, all of us here at www.tankinz.comlook forward to providing your with the worlds best cusotm fortune cookies!
Rufus
www.tankinz.com
www.fortunecookieguru.com
www.customfortunecookies.net
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